The System Options form is used to specify parameters that are used system-wide during call processing and data switching.
Parameter |
Description |
Default Value |
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AC System |
Select "Yes" if the system is powered by AC power supply. |
Yes |
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In ACD ACD Agent No Answer Timer option, enter a value for the timer expiry. Select "No" to continue ringing the last agent's set until the call is answered or the caller hangs up. |
No |
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Enter number of Group and Path statistics refreshed by the ACD Real Time Event Records feature every time it is run. The valid range is 1 to 100 records. NOTE: If a large number of Groups and Paths are enabled for Real Time Events, the system may require additional time to calculate accurate statistics. |
4 |
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ACD Make Busy on Login Reason Code |
Enter the reason code that you want to apply to the "Make Busy on Login" feature. If an agent logs into an ACD set and the "Make Busy with Reason" option is enabled in the Class of Service for that agent, the reason code that is specified in this field is applied to the agent. Note that you must also enable the "ACD Make Busy Walk Away Codes" option in this form. |
0 |
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Select "Yes" to allow ACD agents to enter reason codes when placing sets into a Make Busy state. This field does not apply to Hot Desk users. |
No |
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Enter the number of Specific and Generic Group Alert keys updated by the ACD Threshold Alerts feature each time it is run. The valid range is 1 to 99 keys. See Threshold Alerting for more information. NOTE: If a large number of alert keys are programmed, the system may require additional time to update all keys with the correct status. |
30 |
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ACD Real Time Events Feature Level |
Enter "1" to generate a Hold Retrieve event under the following conditions: A held call is retrieved on the key line on which the agent that initiated the hold originally placed the party. Any variation will be considered Hold Abandon. |
0 |
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Advice of Charge - Multiplier |
Sets the multiplier units in thousandths, 1/1000, of the local currency. The multiplier together with the Advice of Charge Surcharge value and meter pulses determine the final charge. |
Default: Zero Minimum: Zero Maximum: 2000 Disabled: Zero |
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Advice of Charge - Surcharge |
Sets the surcharge units in tenths (1/10) of the local currency. The surcharge together with the Advice of Charge multiplier and meter pulses determine the final charge. |
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Advice of Charge Feature Active |
Select "Yes" to display the current call charges on any display-capable set. See also Advice of Charge Description. |
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Alpha Tagging Enabled |
Select "Yes" to allow this MiVoice Business system to perform alpha tagging on incoming and outgoing PSTN calls. See Alpha Tagging for more information. |
No |
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Att Cancel-All Feature Access |
Select "Both" to allow an attendant to cancel call forwarding and DND for all stations. To allow an attendant to only cancel call forwarding for all stations, select " CFWD". To allow an attendant to only cancel DND for all stations, select "DND". To prevent an attendant from using either of these functions select "None". |
Both |
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Battery Backup |
Select "Yes" if the system has battery backup. |
No |
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Battery Cabinet Alarm Information |
Indicates if an alarm is to be raised when battery power is expected but not available. If the alarm is not driven by an input signal from the system support module (available in the UK only), select "No". |
No |
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Select "Yes" to light BLF indicators associated with prime DNs when the set is busy on any of its line appearances. If the BLF is associated with a non-prime directory number, it is lit when a call to that number would encounter a busy line. A set is always considered busy if it cannot receive a call on its prime line. |
No |
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Select "Yes" to flash BLF indicators when Call Forward Always is active on the monitored DN. If the BLF indicator is associated with a Secretarial Transfer key, all forms of forwarding will be overridden at the monitored DN. This applies both to direct calls and secretarial transfers to the monitored DN. No override is attempted if a non-secretarial DSS/BLF key is pressed under the same circumstances. NOTES
See Direct Station Select for more information on the use of this option. |
No |
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Business Schedule Changes System Day/Night Service |
Enter a number (1 to 100) to identify which Business Schedule triggers the system's Day/Night Service changes. If configured, any changes to the assigned business schedule are also applied to the Day/Night Service settings, using the time zone of the host MiVoice Business, as defined by Configuration > Date and Time in the Server Manager (for all platforms except Container-based MiVoice Business (cMiVB)). For Container-based MiVoice Business (cMiVB), the Day/Night Service settings are applied using the time zone of the host MiVoice Business, as defined by Solution Manager > Time Zone. Leaving this field blank means that the system's Day/Night Service is not controlled by a business schedule. NOTE: Day/Night Service changes imposed by the selected business schedule can be overwritten at anytime by any other method, such as: a maintenance command, an attendant console, from a set with a Feature Access Code, with a Scheduler. |
Blank |
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Call Forwarding Always - Line Status Indicator ON |
Select "Yes" to light the line status indicator when Call Forwarding Always is enabled on a prime, key system, or multicall line. This option does not apply to DSS/BLF keys. |
No |
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Call History - Disable Record Generation |
Select "Yes" to prevent call history records from being stored. NOTE: Setting this field to "Yes" does not prevent the user from accessing the Call History information through the blue Menu (Applications) key (if available on the set). |
No |
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Call History - Default Call History Records |
Enter the default number of call history records that a set can store. The value is used by all new sets added and is overridden for individual sets by the Max Call History Records value in the Multiline IP Sets form. The valid range is 0 to 20. See Program Call History for guidance on choosing an appropriate value. |
20 |
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Enter the length of time in seconds that a call rings a station before it's rerouted to the station's second alternative number as defined in the Call Rerouting Second Alternatives form. Valid entries range from 5 to 60 seconds, in increments of 1 second. NOTES
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22 sec |
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Callback Activation |
Select "Prime" to enable callbacks that have been set on key system or multicall groups to be matured by only the prime number of the group. Select "Group to enable callbacks to be matured by any number of the group. |
Group |
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Callback Cancel Timer |
Enter the number of hours from 1 to 24 that callbacks remain in effect. |
8 hours |
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Campon Repetitive Tone Timer |
Enter the time, in seconds, between the tones that a person involved in a call hears when another call is camped on to their line and awaiting answer. The tone is repeated at the specified interval for the duration of the call. If the timer is set to zero, a single camp-on tone is played at the time the camp-on occurs. The camp-on tone is played in the ear piece or at the speaker of the person who is receiving the camp-on. The tone is removed if the camped-on call is abandoned. If the timer is set to a low value, the system tone may interrupt the audio. To avoid this problem, use a value greater than five seconds. |
Default: Zero Minimum: Zero Maximum: 60 Disabled: Zero |
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Conference/Call Intrusion Repetitive Tone Timer |
Enter the interval, from 0 to 60 seconds, between the tones that are heard during a conference or during a call intrusion. The tone is repeated at the specified interval for the duration of the call. If this value is set to zero, parties on a Conference hear a single tone when the conference call is established. For the Override feature, the parties hear a tone approximately every 5 seconds. Repetitive tones are not used during the operation of the following features:
The tones are not played if
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Default: Zero Minimum: Zero Maximum: 60 |
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Data Line Error Threshold |
Enter the error rate in 1/10 of a percent increments that the system tolerates before declaring a data circuit unusable. |
100 |
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Default Language |
The Default Language selected in this form will determine the User Authorization Profiles default language. The User Profile Language field should match the system default language specified in the License and Options Selection form. Language refers to the text on the Mitel phone displays. AUX1 and AUX2 are the alternate languages that can be selected from the set or from the System Administration Tool using the LANGUAGE SELECT maintenance command. (The language of the embedded voice mail prompts are independent of the set language and selected by the administrator only in the VM Prompt Languages form.) The default languages are based on region as follows:
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Dialed Number Editing For Trunks |
Select "Yes" to allow users of Mitel display telephones to edit the number to be dialed. NOTE: This option has no effect on System Speed Call numbers. Once the number is dialed and replaced on the display by the programmed telephone number, the back arrow softkey normally presented for editing purposes is removed. |
Yes |
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The number of invalid PINs that a user is allowed to enter within five minutes. If the number of attempts exceed this value, the user is locked out and cannot log in again until the length of time specified in the "DISA Number Lock-Out field expires. Enter a value from 3 to 255. |
3 attempts |
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The amount of time a user is locked out after exceeding the number of invalid PIN entries specified in the "DISA Failed Attempts Before Lock-Out" field. Enter a value from 0 to 15 minutes. NOTE: The administrator can shorten the time by using the Maintenance Command "BUSY RESET <DN>" |
15 min |
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Select "Yes" to disable the end-of-dial character, "#". This option is used in conjunction with toll control based on digits dialed. When the option is enabled, the "#" key on industry-standard DTMF-type telephones no longer forces the end of dialing. The result is that the DTMF receiver remains connected until the complete digit string has been dialed. No extra digits may be dialed undetected. |
No |
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Do Not Override DND for Public Network DID/DDI Callers |
Select "No" if you want incoming DID/DDI calls over the following trunk types to override DND and ring the called extension if idle:
If the overridden extension is busy, the caller hears busy tone. Any busy state call forwarding or system rerouting in effect for the overridden extension is followed. When the option is set to "Yes," no override occurs. The caller hears busy tone, unless they are diverted by busy state forwarding/rerouting as describe above. The default value of this option is "No" for compatibility with behaviour in earlier releases. NOTES
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No |
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E.164 International Dialing String |
Replaces the “+” in an E.164 number with the digit string required to route the call—typically, the outgoing dialing prefix (e.g., "9") plus the International Access Code required by the trunk service provider. The + character can appear at the beginning of phone numbers imported into 69xx IP Phones from mobile devices or from an LDAP directory. The presence of the + signifies that the number may require an international access (or exit) code depending on the location of the caller at the time of the call. As the + is not a dialable character, MiVoice Business must replace it with the digits from this field before sending the resulting digit string on for ARS processing. To illustrate how this field is used, consider the following E.164 digit strings from North America and the United Kingdom respectively: +91 613-555-2122 +944-20-7123-4567 NOTE: The hyphens (-) are for clarity only. ARS programming does not require (or accept) them. A MiVoice Business system in North America upon receiving these strings would replace + with the outgoing dialing prefix (e.g.,"9") followed by the appropriate International Access Code (e.g., 011) in its place. ARS programming then takes care of any further digit modification required to route the call to its final destination. Such programming would take into account whether the call is local or long distance. Examples of additional ARS programming for the above numbers and the 9011 prefix:
If the MiVoice Business system is in the UK, then the ARS route would instead strip the 9-011 resulting in a local call to 44-20-7123-4567. NOTES
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Blank |
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Enter the sender's email address password. |
Blank |
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Email Server |
Enter the IP address or FQDN of the default email server. This information is required for the Networked Voice Mail feature and when sending emails containing system diagnostics and alarm information and emails confirming the start, completion, and cancellation of scheduled software upgrades. |
Blank |
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Email - Sender's Address |
Enter the return email address for the email server specified above. The maximum length accepted for the field - Email - Sender's Address field is 127 characters. |
Blank |
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Select the server connection type. The supported values are: Port 25 - ClearText - Establishes non-secure connection as a backward compatible option on Port 25 without authentication, Port 587 - TLS Encryption if available - Establishes secured TLS or SSL connection if a server is compatible and no errors occur. If anything fails in the process, then the plain-text transmission is established, and Port 465 - TLS Encryption - Establishes the secure connection without asking a server about its compatibility. If it succeeds, a secure connection is set up. If a server is not compatible or a connection times out, a transmission will be abandoned. NOTES:
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ClearText |
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Indicates whether to enable the SSL listening socket that the IP sets must use for the registration with the MiVoice Business system. NOTES:
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No |
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External Hot Desk - Single Digit Mid Call Features |
Select "No" if you want External Hot Desk users to invoke mid-call features by dialing feature access codes. The alternative (Yes) is to use the original fixed single-digit codes. |
No |
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Feature Active Dial Tone - Call Forwarding |
Select "Yes" to provide a tone to an originating set to indicate that some type of call forwarding feature is enabled for that set. The tone is not applied to any active call rerouting. |
No |
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Enter the maximum number of "write-to-file" IDS synchronization sets of result files that the system saves in the /db/IDS/ LDIF_qeury_results folder. When this number is reached, the system automatically deletes the oldest set. The valid range is 1 to 20 sets. See About Integrated Directory Service for more information. NOTE: An IDS synchronization can create multiple files; this value applies to the number of sets of files that are kept. |
5 |
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Interconnect Checking for Conference Calls |
Select "Yes" to force interconnect checking on conference calls. |
No |
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Last Number Redial Source |
Determines which number will be viewed as the last number dialed (either the last trunk number dialed, the last CO trunk dialed, or the last number dialed, whether a trunk or not). Select from "All Trunks", "CO Trunks", or "All Calls". NOTE: This option does not apply to 6900 series phones. The Redial fixed-function key on these devives does not discriminate between trunk and non-trunk (internal) calls. |
All Trunks |
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Layer 2 Switch - Spanning Tree Enabled |
NOTES
CAUTION: Enabling Spanning Tree Protocol causes the Layer 2 switch to drop all IP trunks. To minimize interruptions in service, enable STP at low traffic or off-hour times only. Mitel recommends that you check with your Information Technology department before enabling STP. Select "Yes" to enable Spanning Tree Protocol (STP) Protocol on the controller's built-in Layer 2 switch. (Only enable this setting when the controller is on an STP-enabled network.) When enabled, the controllers use the STP configuration values specified as defaults in the IEEE 802.1D specification. For a list of these values, see Spanning Tree. STP prevents the controller from becoming a bridge node on the network and allows it to detect invalid ports faster (within 30 seconds instead of 2 minutes). NOTE: Spanning Tree can also be enabled/disabled on the Spanning Tree form. |
No |
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LDAP Client Configuration Profile ID #1 |
Select the LDAP server profile that hosts corporate contacts, which is used for phonebook lookups by the Contacts application in the 69xx series IP phones. Profiles are created using the LDAP Client Configuration form. Whenever the selected profile is changed, the new configuration data is sent to all connected clients. NOTE: 69xx series phones are the only clients supported in the current release. |
1 |
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LDAP Client Configuration Profile ID #2 |
Select the external LDAP server profile that hosts additional directory data, which is used by the MiVoice Business LDAP client for Multilingual Name Display Using External LDAP on the 69xx series phones, 53xx IP phones, SIP and 5540 devices. |
1 for new MiVoice Business installations 3 when upgrading to MiVoice Business 9.0 |
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Loop Signalling Trunks - Invalid DN Handling |
Select "Immediate" to immediately divert to a system attendant, RAD or reorder tone, when a number dialed is not accepted by the system. Select "Delay" to force the system to wait for all digits in the invalid number to be dialed before diverting the call. The Intercept Handling form is used to determine whether invalid dialed numbers are diverted to the system attendant, a RAD or to reorder tone. |
Immediate |
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Enter a number in the range of 0 to 8 to indicate how many CO trunks are allowed to participate in a conference call. |
1 |
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Enter a number in the range of 3 to 8 to indicate how many parties are allowed to participate in a conference call. |
5 |
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Enter a number in the range of 0 to 8 to indicate how many trunks of any type are allowed to participate in a conference call. |
4 |
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Multiline Set Display 24 Hour Format |
Select "Yes" to display time in 24-hour format on Mitel IP display telephones. The default (No) is a 12-hour A.M./P.M. format display. Note that the system does not update the displays with the new time format immediately. However, all sets are updated with the new format within one hour. It is recommended that you change the time format after office hours. |
No |
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Select "Yes" to enable the Multilingual Name Display feature, allowing User and Services Configuration (USC) Names, which include UTF-8 encoded characters, to be displayed on various endpoints within the cluster, instead of the ASCII encoded Telephone Directory Names. NOTES
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No |
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Music On Hold |
Select "Yes" if system-based Music on Hold (MoH) is provisioned. NOTE: System-based MoH is used when Call Coverage-based or Zone-based MoH is not available. See Workgroup and Branch Office Music on Hold. |
No |
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Night Answer Prompt for Network Configuration |
Select "Yes" if the Night Bell is programmed as a remote directory number or No if it is programmed as an ONS port. Note that ACD sets or sets that are allowed to monitor agents will not display the Night Answer prompt. |
Yes |
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Number Of Forward Hops |
Enter the number of times in the range 2 to 10 that a call can be forwarded or rerouted before it stops. |
2 |
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Enter 1 to 7 digits for use as an ARS prefix for outgoing calls initiated from the Call History, People, and Visual Voicemail phone applications. This prefix is not used by any other feature or application and is overridden by the manual prefix editing feature of the phone. |
Blank |
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Remote Help Server |
If the online Help files for the System Administration Tool are installed on a remote server, enter the URL to the location of the help files using the following syntax: http://<IP Address of Remote Server>/help/ For example: http://10.117.7.39/help/ If the URL is not correct, the help window will display a "404 Page Not Found" error. |
Blank |
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Resource Tuning Threshold |
Enter a value from 0 to 100 to set the minimum E2T resource threshold. A value of "0" turns off threshold checking. |
0 |
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Ringing Cadence for Tie Line Calls |
Select "Internal" to use a single ringing cadence to simulate an internal call or "External" to use a double ringing cadence to simulate an external call. Enabling External Trunk Standard Ringback in the line's Class of Service overrides this setting. |
External |
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Route Optimization Attempts |
Indicates how many attempts the system makes to find at optimum route for a particular call. Enter a number in the range of 0 to 3. A value of zero disables route optimization. If Route Optimization Network ID or Route Optimization Trailing Digits, or both, are blank, route optimization is also disabled. Note that when a call on an IP trunk is route optimized, the parties on the call will experience a 0.5 second (or less) break of silence in the call. |
3 |
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Enter the length of time from 5 to 120 seconds that the system is allowed to take when setting up an optimum route call. NOTE: Ensure that the length of the timer is lesser than the length of the IVR greetings. |
10 seconds |
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Enter the character string to use as the system identifier for network routing purposes. Valid entries are digits 0 through 9 and the characters * and #. The maximum number of characters allowed is 7. |
Blank |
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Enter the number of digits (in the range of 2 to 26) that follow the Network ID in the dialing string. NOTE: In a mixed QSIG and DPNSS (IPTRUNKS, or MSDN) environment, the path replacement index can only be 1 to 4 digits for the trailing digits. It is important to use the lowest denominator regardless of site number plans. Here are trailing digit ranges for different environments:
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2 |
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Send Travelling Class Marks |
Select "Yes" to send a caller's COS, COR and Interconnect Restriction information to other MiVoice Business systems in the cluster on network. For more, see Travelling Class Marks . |
No |
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Send Welcome Email |
Select "Yes" to send newly provisioned users a welcome email containing their login credentials and other service information. The welcome email is sent automatically the first time a new user is added to the system through the User and Services Configuration form. No further emails are sent following changes to the user or its devices. See Sending a Welcome Email to New Users for more information. |
No |
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Enter a string from 3 to 10 characters long to use when registering a new IP telephone. The access code followed by the DN constitutes the PIN and can include the characters # and/or *. |
Blank |
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Enter a 1- to 5-digit number (valid digits are: 0-9). This number combined with the Prefix (displayed to the left of this field) constitutes the start value of the DN range to be used for Automatic DN Selection when Registering and Auto-provisioning Multiline IP Telephones without a DN. The combination of the Prefix and this number must be no longer than 7 digits. This field must be the same length but different (lower) value than field Set Registration Auto DN Selection - End. NOTE: Use the LOCATE ALL FREE and LOCATE AUTO_DN commands to identify unassigned (free) DNs. |
Blank |
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Enter a 1- to 5-digit number (valid digits are: 0-9). This number combined with the Prefix (displayed to the left of this field) constitutes the end value of the DN range to be used for Automatic DN Selection when Registering and Auto-provisioning Multiline IP Telephones without a DN. This field must be the same length, but different (greater) value than field Set Registration Auto DN Selection - Start. NOTE: Use the LOCATE ALL FREE and LOCATE AUTO_DN commands to identify unassigned (free) DNs. |
Blank |
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Set Registration Auto DN Selection - Secondary |
Select a secondary controller (other than current) for devices that use Automatic DN Selection during registration. This field is optional but recommended; if Not Assigned, any newly created devices are not resilient. See Registering and Auto-provisioning Multiline IP Telephones without a DN for details. NOTES
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Not Assigned |
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Set Registration Security |
Enter the number of attempts from 1 to 10 that a user has to register an IP telephone. Leave the field blank to allow unlimited attempts. |
Blank |
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Set Replacement Access Code |
Enter a string from 3 to 10 characters long to use to override an already registered IP telephone. The access code followed by the DN constitute the PIN and can include the characters # and/or *. |
Blank |
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Site Preference for Hot Desk Device |
Select the default Desktop Tool device type for Hot Desk users. By default, the Desktop Tool device type is set to 6920 IP which supports a prime DN and up to 13 programmable keys. However, the system assigns Hot Desk users with a prime DN and 47 programmable buttons in the Multiline Set Keys form. To ensure that all of these buttons are available to the Hot Desk user in the Desktop Tool, select a device type that supports 47 programmable buttons. The site preference does not restrict the user. Hot Desk users can always program up to 47 buttons, and they can change their device type through the Desktop Tool. SIP sets are not support by the Desktop Tool. |
6920 IP |
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Speed Call Pause Duration |
Enter the duration from 1 to 10 seconds of a single pause character in a Speed Call string. |
3 sec |
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SUPERSET Callback Message Cancel Timer |
Enter the length of time from 1 to 255 hours that a callback message stays on a telephone's LCD display. Leave the field blank to stop the message from being canceled. NOTE: If MiVoice Business is connected to the Speech Server Unified Messaging application or the Messaging Server application through an IP integration, set this field to blank. Otherwise, the Message Waiting Indication (MWI) lamp for the connected phones will be turned off when the timer expires (24 hours by default). |
24 |
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System Data Synchronization (Data Sharing) |
Select "Yes" if this controller is a network or cluster element in a data-sharing network. Select "No" if it's not or if you want to terminate all current data-sharing relationships with other controllers. |
Yes |
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A read-only text string used as the system identifier in the system logs. See the Network Elements form to change the system name. This field is required when using Networked Voice Mail. |
Blank |
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TFTP Block Size |
Sets the packet size (in bytes) of data transferred by the internal TFTP server to phones upgrading their firmware. Block size is specified in multiples of 512; the maximum is 4096. Choose a smaller size only if you are experiencing TFTP download failures. The smaller the block size, the longer downloads take to complete. |
4096 |
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UK only - Standard for CLIP |
This field is available only if the Country Variant in the License and Option Selection form is set to UK. Select "BT" to enable BT CLIP, or " ETSI" to enable Euro ONS CLASS. BT CLIP is supported on peripheral cabinets only. Peripheral cabinets are not supported by the MiVoice Business system. ASUs and embedded analog support ETSI protocol only. NOTE: System support for ETSI is restricted to support for class signalling between the first and second ring in an on-hook transmission configuration. |
BT |
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Accept the default "Yes" to enable voice security. See Secure Call Indication for more information. Select "No" to disable voice security. Changes apply to new calls only; calls in-progress are not affected. Changes to this setting do not require a system reboot. The setting in this field persists after system resets and upgrades. See Voice Streaming Security for more information. |
Yes |
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Use this option to enable ("Yes") or disable ("No") Secure Real-time Protocol (SRTP) media encryption. See Secure Call Indication for more information. If set to "No", while option Voice Encryption Enabled is set to "Yes", Mitel's Encryption solution (not SRTP) is used to provide media security. If option Voice Encryption Enabled is set to "No", this option becomes inactive (grayed out) and no media security is applied to any calls. See Voice Streaming Security for more information. |
Yes |
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