System Options

Purpose

The System Options form is used to specify parameters that are used system-wide during call processing and data switching.

Field Descriptions

Parameter

Description

Default Value

AC System

Select "Yes" if the system is powered by AC power supply.

Yes

ACD Make Last Agent Unavailable on No Answer

Select "Yes" to automatically apply the Automatic Call Distribution (ACD) behavior defined for the ACD Agent Behavior on No Answer Class of Service option.

In ACD ACD Agent No Answer Timer option, enter a value for the timer expiry.

Select "No" to continue ringing the last agent's set until the call is answered or the caller hangs up.

No

ACD Event Statistics Refresh Rate

Enter number of Group and Path statistics refreshed by the ACD Real Time Event Records feature every time it is run. The valid range is 1 to 100 records.

NOTE: If a large number of Groups and Paths are enabled for Real Time Events, the system may require additional time to calculate accurate statistics.

4

ACD Make Busy on Login Reason Code

Enter the reason code that you want to apply to the "Make Busy on Login" feature. If an agent logs into an ACD set and the "Make Busy with Reason" option is enabled in the Class of Service for that agent, the reason code that is specified in this field is applied to the agent. Note that you must also enable the "ACD Make Busy Walk Away Codes" option in this form.

0

ACD Make Busy Walk Away Codes

Select "Yes" to allow ACD agents to enter reason codes when placing sets into a Make Busy state. This field does not apply to Hot Desk users.

No

ACD Number of Threshold Alert Indicators Rate

Enter the number of Specific and Generic Group Alert keys updated by the ACD Threshold Alerts feature each time it is run. The valid range is 1 to 99 keys.

See Threshold Alerting for more information.

NOTE: If a large number of alert keys are programmed, the system may require additional time to update all keys with the correct status.

30

ACD Real Time Events Feature Level

Enter "1" to generate a Hold Retrieve event under the following conditions: A held call is retrieved on the key line on which the agent that initiated the hold originally placed the party. Any variation will be considered Hold Abandon.

0

Advice of Charge - Multiplier

Sets the multiplier units in thousandths, 1/1000, of the local currency. The multiplier together with the Advice of Charge Surcharge value and meter pulses determine the final charge.

Default: Zero

Minimum: Zero

Maximum: 2000

Disabled: Zero

Advice of Charge - Surcharge

Sets the surcharge units in tenths (1/10) of the local currency. The surcharge together with the Advice of Charge multiplier and meter pulses determine the final charge.

 

Advice of Charge Feature Active

Select "Yes" to display the current call charges on any display-capable set.

See also Advice of Charge Description.

 

Alpha Tagging Enabled

Select "Yes" to allow this MiVoice Business system to perform alpha tagging on incoming and outgoing PSTN calls.

See Alpha Tagging for more information.

No

Att Cancel-All Feature Access

Select "Both" to allow an attendant to cancel call forwarding and DND for all stations. To allow an attendant to only cancel call forwarding for all stations, select " CFWD". To allow an attendant to only cancel DND for all stations, select "DND". To prevent an attendant from using either of these functions select "None".

Both

Battery Backup

Select "Yes" if the system has battery backup.

No

Battery Cabinet Alarm Information

Indicates if an alarm is to be raised when battery power is expected but not available. If the alarm is not driven by an input signal from the system support module (available in the UK only), select "No".

No

BLF - Busy Indication based on set enabled

Select "Yes" to light BLF indicators associated with prime DNs when the set is busy on any of its line appearances. If the BLF is associated with a non-prime directory number, it is lit when a call to that number would encounter a busy line. A set is always considered busy if it cannot receive a call on its prime line.

No

BLF - CFA Indication based on set enabled

Select "Yes" to flash BLF indicators when Call Forward Always is active on the monitored DN.

If the BLF indicator is associated with a Secretarial Transfer key, all forms of forwarding will be overridden at the monitored DN. This applies both to direct calls and secretarial transfers to the monitored DN. No override is attempted if a non-secretarial DSS/BLF key is pressed under the same circumstances.

NOTES

  • This option applies to monitored DNs that appear on one set only.

  • CFA monitoring and secretarial override are supported across cluster elements— that is, the option works when the monitoring and monitored devices are on different cluster elements provided that this option and the DPNSS/QSIG Diversion Enabled option are enabled on each element .

  • Secretarial Override is not supported by the BLF feature on the IP Console applications.

 

See Direct Station Select for more information on the use of this option.

No

Business Schedule Changes System Day/Night Service

Enter a number (1 to 100) to identify which Business Schedule triggers the system's Day/Night Service changes. If configured, any changes to the assigned business schedule are also applied to the Day/Night Service settings, using the time zone of the host MiVoice Business, as defined by Configuration > Date and Time in the Server Manager (for all platforms except Container-based MiVoice Business (cMiVB)). For  Container-based MiVoice Business (cMiVB), the Day/Night Service settings are applied using the time zone of the host MiVoice Business, as defined by Solution Manager > Time Zone.

Leaving this field blank means that the system's Day/Night Service is not controlled by a business schedule.

NOTE: Day/Night Service changes imposed by the selected business schedule can be overwritten at anytime by any other method, such as: a maintenance command, an attendant console, from a set with a Feature Access Code, with a Scheduler.

Blank

Call Forwarding Always - Line Status Indicator ON

Select "Yes" to light the line status indicator when Call Forwarding Always is enabled on a prime, key system, or multicall line. This option does not apply to DSS/BLF keys.

No

Call History - Disable Record Generation

Select "Yes" to prevent call history records from being stored.

NOTE: Setting this field to "Yes" does not prevent the user from accessing the Call History information through the blue Menu (Applications) key (if available on the set).

No

Call History - Default Call History Records

Enter the default number of call history records that a set can store. The value is used by all new sets added and is overridden for individual sets by the Max Call History Records value in the Multiline IP Sets form. The valid range is 0 to 20.

See Program Call History for guidance on choosing an appropriate value.

20

Call Rerouting Timer

Enter the length of time in seconds that a call rings a station before it's rerouted to the station's second alternative number as defined in the Call Rerouting Second Alternatives form. Valid entries range from 5 to 60 seconds, in increments of 1 second.

NOTES

  • This timer starts as soon as the called party starts ringing.

  • If the called party's COS Option "Answer Plus System Reroute Timer" is configured with a value other than zero, it overrides this timer.

 

22 sec

Callback Activation

Select "Prime" to enable callbacks that have been set on key system or multicall groups to be matured by only the prime number of the group. Select "Group to enable callbacks to be matured by any number of the group.

Group

Callback Cancel Timer

Enter the number of hours from 1 to 24 that callbacks remain in effect.

8 hours

Campon Repetitive Tone Timer

Enter the time, in seconds, between the tones that a person involved in a call hears when another call is camped on to their line and awaiting answer. The tone is repeated at the specified interval for the duration of the call. If the timer is set to zero, a single camp-on tone is played at the time the camp-on occurs.

The camp-on tone is played in the ear piece or at the speaker of the person who is receiving the camp-on.

The tone is removed if the camped-on call is abandoned.

If the timer is set to a low value, the system tone may interrupt the audio. To avoid this problem, use a value greater than five seconds.

Default: Zero

Minimum: Zero

Maximum: 60

Disabled: Zero

Conference/Call Intrusion Repetitive Tone Timer

Enter the interval, from 0 to 60 seconds, between the tones that are heard during a conference or during a call intrusion. The tone is repeated at the specified interval for the duration of the call. If this value is set to zero, parties on a Conference hear a single tone when the conference call is established. For the Override feature, the parties hear a tone approximately every 5 seconds.

Repetitive tones are not used during the operation of the following features:

  • Record-A-Call

  • Silent Monitor

  • Route Optimization

The tones are not played if

  • all members of a conference have Disable_Conference_Join Tone set to "Yes" in their COS

  • all members of an intruded call have Disable_Executive_Busy_Override_Tone set to "Yes" in their COS.

Default: Zero

Minimum: Zero

Maximum: 60

Data Line Error Threshold

Enter the error rate in 1/10 of a percent increments that the system tolerates before declaring a data circuit unusable.

100

Default Language

The Default Language selected in this form will determine the User Authorization Profiles default language. The User Profile Language field should match the system default language specified in the License and Options Selection form.

Language refers to the text on the Mitel phone displays. AUX1 and AUX2 are the alternate languages that can be selected from the set or from the System Administration Tool using the LANGUAGE SELECT maintenance command. (The language of the embedded voice mail prompts are independent of the set language and selected by the administrator only in the VM Prompt Languages form.)

The default languages are based on region as follows:

Region

Language

 

Default

Aux1

Aux2

UK

English

French

Italian

North America1

English

French

LA4 Spanish

New Zealand

English

German

Italian

Italy

Italian

EU2 Spanish

English

Germany

German

English

Dutch

China

SIMP3 Chinese

English

French

Latin America

LA4 Spanish

English

PT5 Portuguese

Spain

EU2 Spanish

English

PT5 Portuguese

Portugal

PT5 Portuguese

EU2 Spanish

English

Holland

Dutch

English

German

Australia

English

German

Italian

Brazil

BR6 Portuguese

LA4 Spanish

English

France

French

English

EU2 Spanish

1 North America = United States, Canada

2 EU = Europe

3 SIMP = Simplified

4 LA = Latin America (Argentina, Chile, Mexico)

5 PT = European (Portuguese)

6 BR = Brazil

 

Dialed Number Editing For Trunks

Select "Yes" to allow users of Mitel display telephones to edit the number to be dialed.

NOTE: This option has no effect on System Speed Call numbers. Once the number is dialed and replaced on the display by the programmed telephone number, the back arrow softkey normally presented for editing purposes is removed.

Yes

DISA Failed Attempts before Lock-Out

The number of invalid PINs that a user is allowed to enter within five minutes. If the number of attempts exceed this value, the user is locked out and cannot log in again until the length of time specified in the "DISA Number Lock-Out field expires. Enter a value from 3 to 255.

3 attempts

DISA Number Lock-Out Timer

The amount of time a user is locked out after exceeding the number of invalid PIN entries specified in the "DISA Failed Attempts Before Lock-Out" field. Enter a value from 0 to 15 minutes.

NOTE: The administrator can shorten the time by using the Maintenance Command "BUSY RESET <DN>"

15 min

Disable End of Dial Character (#)

Select "Yes" to disable the end-of-dial character, "#". This option is used in conjunction with toll control based on digits dialed. When the option is enabled, the "#" key on industry-standard DTMF-type telephones no longer forces the end of dialing. The result is that the DTMF receiver remains connected until the complete digit string has been dialed. No extra digits may be dialed undetected.

No

Do Not Override DND for Public Network DID/DDI Callers

Select "No" if you want incoming DID/DDI calls over the following trunk types to override DND and ring the called extension if idle:

  • ISDN PRI and BRI trunks;

  • T1D4 or E1 CAS trunks programmed as dial-in;

  • DID3 trunks;

  • LOOPDID and DID2 trunks programmed as DID type trunks.

If the overridden extension is busy, the caller hears busy tone. Any busy state call forwarding or system rerouting in effect for the overridden extension is followed.

When the option is set to "Yes," no override occurs. The caller hears busy tone, unless they are diverted by busy state forwarding/rerouting as describe above.

The default value of this option is "No" for compatibility with behaviour in earlier releases.

NOTES

  • DASS2 trunks always override DND regardless of this option in a non-network installation and if the condition in the last note is met in a network installation.

  • DND Override will not occur across a network using DPNSS signaling provided that the system hosting the DND extension is running 3300 ICP Release 7.1 UR2 or later and the option has been set to "Yes."

  • Systems hosting extensions or external trunks that require that DND not be overridden must have Release 7.1 UR2 or later.

 

No

E.164 International Dialing String

Replaces the “+” in an E.164 number with the digit string required to route the call—typically, the outgoing dialing prefix (e.g., "9") plus the International Access Code required by the trunk service provider.

The + character can appear at the beginning of phone numbers imported into 69xx IP Phones from mobile devices or from an LDAP directory. The presence of the + signifies that the number may require an international access (or exit) code depending on the location of the caller at the time of the call. As the + is not a dialable character, MiVoice Business must replace it with the digits from this field before sending the resulting digit string on for ARS processing.

To illustrate how this field is used, consider the following E.164 digit strings from North America and the United Kingdom respectively:

+91 613-555-2122

+944-20-7123-4567

NOTE: The hyphens (-) are for clarity only. ARS programming does not require (or accept) them.

A MiVoice Business system in North America upon receiving these strings would replace + with the outgoing dialing prefix (e.g.,"9") followed by the appropriate International Access Code (e.g., 011) in its place.

ARS programming then takes care of any further digit modification required to route the call to its final destination. Such programming would take into account whether the call is local or long distance.

Examples of additional ARS programming for the above numbers and the 9011 prefix:

  • ARS route 9-011-1-613 with 7 digits to follow absorbs the 9-011-1, resulting in a local call within the 613 area code to 592-2122.

  • ARS route for 9-011-1, with 10 digits to follow strips 9-011, resulting in a long distance call within Canada (or US) to 1-613-592-2122.

  • ARS Route 9-011-44 with 10 digits to follow strips the 9-011-44 and inserts 011-44-0, resulting in an international call from NA to UK to 011-44-020-7123-4567.

If the MiVoice Business system is in the UK, then the ARS route would instead strip the 9-011 resulting in a local call to 44-20-7123-4567.

NOTES

  • This option only works if the telco accepts calls to local/national numbers in E.164 format.

  • The MiVoice Business SIP module supports E.164 and will add + to outgoing calls. If the SIP service provider supports E.164, the ARS programming described above will strip the 9011 and send the resulting digit string to the SIP module where the + is reinserted. No additional programming is required to route the call.

  • COR restrictions that allow local calls but not international ones require an additional ARS entry that matches 90111<10 digits to follow> and strips the 9011. Thus, when an app dials +1-613-592-2122, it gets changed to 9011-1-613-592-2122 and again by ARS to 1-613-592-2122.

 

Blank

Email - Sender's Password

Enter the sender's email address password.

Blank

Email Server

Enter the IP address or FQDN of the default email server. This information is required for the Networked Voice Mail feature and when sending emails containing system diagnostics and alarm information and emails confirming the start, completion, and cancellation of scheduled software upgrades.

Blank

Email - Sender's Address

Enter the return email address for the email server specified above.

The maximum length accepted for the field - Email - Sender's Address field is 127 characters.

Blank

Email Server Connection Type

Select the server connection type. The supported values are: Port 25 - ClearText - Establishes non-secure connection as a backward compatible option on Port 25 without authentication, Port 587 - TLS Encryption if available - Establishes secured TLS or SSL connection if a server is compatible and no errors occur. If anything fails in the process, then the plain-text transmission is established, and Port 465 - TLS Encryption - Establishes the secure connection without asking a server about its compatibility. If it succeeds, a secure connection is set up. If a server is not compatible or a connection times out, a transmission will be abandoned.

NOTES:

  • 3300 ICP controllers support ClearText (non-secure), TLS Encryption if available, and TLS Encryption connection types.

  • The non-secure ClearText connection type is provided as a backward compatible option with e-mail servers that still support non-secure connections on Port 25 without authentication.

  • Container-based MiVoice Business (cMiVB) supports only Port 465 - TLS Encryption and Port 587 - TLS Encryption if available connection types.

 

ClearText

Enable TLS for IP Set Registration

Indicates whether to enable the SSL listening socket that the IP sets must use for the registration with the MiVoice Business system.

NOTES:

  • By default, the system uses the SSL listening socket 6801 for the IP sets registration. If the SSL listening socket 6801 is not available, then the system uses SSL listening socket 6802 for the IP sets registration.

  • If you select "Yes", then you reset the IP sets to register on the TLS socket.

  • If you revert to "No", then you must reset the IP sets to register on a non-TLS socket.

  • The 5540 IP Console supports TLS for MiNet.

  • Ensure that you have programmed the DHCP server for registering the IP sets using TLS based certificate. See Transport Layer Security for more information.

 

No

External Hot Desk - Single Digit Mid Call Features

Select "No" if you want External Hot Desk users to invoke mid-call features by dialing feature access codes. The alternative (Yes) is to use the original fixed single-digit codes.

No

Feature Active Dial Tone - Call Forwarding

Select "Yes" to provide a tone to an originating set to indicate that some type of call forwarding feature is enabled for that set.

The tone is not applied to any active call rerouting.

No

IDS sync maximum sets of results

Enter the maximum number of "write-to-file" IDS synchronization sets of result files that the system saves in the /db/IDS/ LDIF_qeury_results folder. When this number is reached, the system automatically deletes the oldest set. The valid range is 1 to 20 sets.

See About Integrated Directory Service for more information.

NOTE: An IDS synchronization can create multiple files; this value applies to the number of sets of files that are kept.

5

Interconnect Checking for Conference Calls

Select "Yes" to force interconnect checking on conference calls.

No

Last Number Redial Source

Determines which number will be viewed as the last number dialed (either the last trunk number dialed, the last CO trunk dialed, or the last number dialed, whether a trunk or not). Select from "All Trunks", "CO Trunks", or "All Calls".

NOTE: This option does not apply to 6900 series phones. The Redial fixed-function key on these devives does not discriminate between trunk and non-trunk (internal) calls.

All Trunks

Layer 2 Switch - Spanning Tree Enabled

NOTES

  • This option is  available on the AX, CXi II, and MXe III controllers.

  • This option is not applicable to server-based MiVoice Business platforms.

 

CAUTION: Enabling Spanning Tree Protocol causes the Layer 2 switch to drop all IP trunks. To minimize interruptions in service, enable STP at low traffic or off-hour times only. Mitel recommends that you check with your Information Technology department before enabling STP.

Select "Yes" to enable Spanning Tree Protocol (STP) Protocol on the controller's built-in Layer 2 switch. (Only enable this setting when the controller is on an STP-enabled network.)

When enabled, the controllers use the STP configuration values specified as defaults in the IEEE 802.1D specification. For a list of these values, see Spanning Tree.

STP prevents the controller from becoming a bridge node on the network and allows it to detect invalid ports faster (within 30 seconds instead of 2 minutes).

NOTE: Spanning Tree can also be enabled/disabled on the Spanning Tree form.

No

LDAP Client Configuration Profile ID #1

Select the LDAP server profile that hosts corporate contacts, which is used for phonebook lookups by the Contacts application in the 69xx series IP phones.

Profiles are created using the LDAP Client Configuration form. Whenever the selected profile is changed, the new configuration data is sent to all connected clients.

NOTE: 69xx series phones are the only clients supported in the current release.

1

LDAP Client Configuration Profile ID #2

Select the external LDAP server profile that hosts additional directory data, which is used by the MiVoice Business LDAP client for Multilingual Name Display Using External LDAP on the 69xx series phones, 53xx IP phones, SIP and 5540 devices.

1 for new MiVoice Business installations

3 when upgrading to MiVoice Business 9.0

Loop Signalling Trunks - Invalid DN Handling

Select "Immediate" to immediately divert to a system attendant, RAD or reorder tone, when a number dialed is not accepted by the system. Select "Delay" to force the system to wait for all digits in the invalid number to be dialed before diverting the call. The Intercept Handling form is used to determine whether invalid dialed numbers are diverted to the system attendant, a RAD or to reorder tone.

Immediate

Maximum CO Trunks In A Conference

Enter a number in the range of 0 to 8 to indicate how many CO trunks are allowed to participate in a conference call.

1

Maximum Parties In A Conference

Enter a number in the range of 3 to 8 to indicate how many parties are allowed to participate in a conference call.

5

Maximum Trunks In A Conference

Enter a number in the range of 0 to 8 to indicate how many trunks of any type are allowed to participate in a conference call.

4

Multiline Set Display 24 Hour Format

Select "Yes" to display time in 24-hour format on Mitel IP display telephones. The default (No) is a 12-hour A.M./P.M. format display. Note that the system does not update the displays with the new time format immediately. However, all sets are updated with the new format within one hour. It is recommended that you change the time format after office hours.

No

Multilingual Name Display

Select "Yes" to enable the Multilingual Name Display feature, allowing User and Services Configuration (USC) Names, which include UTF-8 encoded characters, to be displayed on various endpoints within the cluster, instead of the ASCII encoded Telephone Directory Names.

NOTES

  • User and Services Configuration (USC) Names will be displayed in full where space is available.

  • For SIP calls, you must also enable this option in the SIP Peer Profile and/or SIP Device Capabilities form.

 

No

Music On Hold

Select "Yes" if system-based Music on Hold (MoH) is provisioned.

NOTE: System-based MoH is used when Call Coverage-based or Zone-based MoH is not available. See Workgroup and Branch Office Music on Hold.

No

Night Answer Prompt for Network Configuration

Select "Yes" if the Night Bell is programmed as a remote directory number or No if it is programmed as an ONS port. Note that ACD sets or sets that are allowed to monitor agents will not display the Night Answer prompt.

Yes

Number Of Forward Hops

Enter the number of times in the range 2 to 10 that a call can be forwarded or rerouted before it stops.

2

Outgoing External Call Prefix For Applications

Enter 1 to 7 digits for use as an ARS prefix for outgoing calls initiated from the Call History, People, and Visual Voicemail phone applications. This prefix is not used by any other feature or application and is overridden by the manual prefix editing feature of the phone.

Blank

Remote Help Server

If the online Help files for the System Administration Tool are installed on a remote server, enter the URL to the location of the help files using the following syntax:

http://<IP Address of Remote Server>/help/

For example:

http://10.117.7.39/help/
where 10.117.1.39 is the IP Address of the remote help server.

If the URL is not correct, the help window will display a "404 Page Not Found" error.

Blank

Resource Tuning Threshold

Enter a value from 0 to 100 to set the minimum E2T resource threshold. A value of "0" turns off threshold checking.

0

Ringing Cadence for Tie Line Calls

Select "Internal" to use a single ringing cadence to simulate an internal call or "External" to use a double ringing cadence to simulate an external call. Enabling External Trunk Standard Ringback in the line's Class of Service overrides this setting.

External

Route Optimization Attempts

Indicates how many attempts the system makes to find at optimum route for a particular call. Enter a number in the range of 0 to 3. A value of zero disables route optimization.

If Route Optimization Network ID or Route Optimization Trailing Digits, or both, are blank, route optimization is also disabled. Note that when a call on an IP trunk is route optimized, the parties on the call will experience a 0.5 second (or less) break of silence in the call.

3

Route Optimization Establishment Timer

Enter the length of time from 5 to 120 seconds that the system is allowed to take when setting up an optimum route call.

NOTE: Ensure that the length of the timer is lesser than the length of the IVR greetings.

10 seconds

Route Optimization Network Id

Enter the character string to use as the system identifier for network routing purposes. Valid entries are digits 0 through 9 and the characters * and #. The maximum number of characters allowed is 7.

Blank

Route Optimization Trailing Digits

Enter the number of digits (in the range of 2 to 26) that follow the Network ID in the dialing string.

NOTE: In a mixed QSIG and DPNSS (IPTRUNKS, or MSDN) environment, the path replacement index can only be 1 to 4 digits for the trailing digits. It is important to use the lowest denominator regardless of site number plans. Here are trailing digit ranges for different environments:

  • QSIG+DPNSS = maximum trailing digits is 4 and not greater

  • DPNSS only = 1 to 7 digits

  • QSIG only = 1 to 4 digits

 

2

Send Travelling Class Marks

Select "Yes" to send a caller's COS, COR and Interconnect Restriction information to other MiVoice Business systems in the cluster on network.

For more, see Travelling Class Marks .

No

Send Welcome Email

Select "Yes" to send newly provisioned users a welcome email containing their login credentials and other service information.

The welcome email is sent automatically the first time a new user is added to the system through the User and Services Configuration form. No further emails are sent following changes to the user or its devices.

See Sending a Welcome Email to New Users for more information.

No

Set Registration Access Code

Enter a string from 3 to 10 characters long to use when registering a new IP telephone. The access code followed by the DN constitutes the PIN and can include the characters # and/or *.

Blank

Set Registration Auto DN Selection - Begin

Enter a 1- to 5-digit number (valid digits are: 0-9). This number combined with the Prefix (displayed to the left of this field) constitutes the start value of the DN range to be used for Automatic DN Selection when Registering and Auto-provisioning Multiline IP Telephones without a DN.

The combination of the Prefix and this number must be no longer than 7 digits. This field must be the same length but different (lower) value than field Set Registration Auto DN Selection - End.

NOTE: Use the LOCATE ALL FREE and LOCATE AUTO_DN commands to identify unassigned (free) DNs.

Blank

Set Registration Auto DN Selection - End

Enter a 1- to 5-digit number (valid digits are: 0-9). This number combined with the Prefix (displayed to the left of this field) constitutes the end value of the DN range to be used for Automatic DN Selection when Registering and Auto-provisioning Multiline IP Telephones without a DN.

This field must be the same length, but different (greater) value than field Set Registration Auto DN Selection - Start.

NOTE: Use the LOCATE ALL FREE and LOCATE AUTO_DN commands to identify unassigned (free) DNs.

Blank

Set Registration Auto DN Selection - Secondary

Select a secondary controller (other than current) for devices that use Automatic DN Selection during registration. This field is optional but recommended; if Not Assigned, any newly created devices are not resilient. See Registering and Auto-provisioning Multiline IP Telephones without a DN for details.

NOTES

  • The secondary controller can be changed once the device is created.

  • If the cluster element selected as the secondary controller is deleted or changed, this field is either cleared or updated to reflect the change.

 

Not Assigned

Set Registration Security

Enter the number of attempts from 1 to 10 that a user has to register an IP telephone. Leave the field blank to allow unlimited attempts.

Blank

Set Replacement Access Code

Enter a string from 3 to 10 characters long to use to override an already registered IP telephone. The access code followed by the DN constitute the PIN and can include the characters # and/or *.

Blank

Site Preference for Hot Desk Device

Select the default Desktop Tool device type for Hot Desk users. By default, the Desktop Tool device type is set to 6920 IP which supports a prime DN and up to 13 programmable keys.

However, the system assigns Hot Desk users with a prime DN and 47 programmable buttons in the Multiline Set Keys form. To ensure that all of these buttons are available to the Hot Desk user in the Desktop Tool, select a device type that supports 47 programmable buttons.

The site preference does not restrict the user. Hot Desk users can always program up to 47 buttons, and they can change their device type through the Desktop Tool.

SIP sets are not support by the Desktop Tool.

6920 IP

Speed Call Pause Duration

Enter the duration from 1 to 10 seconds of a single pause character in a Speed Call string.

3 sec

SUPERSET Callback Message Cancel Timer

Enter the length of time from 1 to 255 hours that a callback message stays on a telephone's LCD display. Leave the field blank to stop the message from being canceled.

NOTE: If MiVoice Business is connected to the Speech Server Unified Messaging application or the Messaging Server application through an IP integration, set this field to blank. Otherwise, the Message Waiting Indication (MWI) lamp for the connected phones will be turned off when the timer expires (24 hours by default).

24

System Data Synchronization (Data Sharing)

Select "Yes" if this controller is a network or cluster element in a data-sharing network. Select "No" if it's not or if you want to terminate all current data-sharing relationships with other controllers.

Yes

System Name

A read-only text string used as the system identifier in the system logs.

See the Network Elements form to change the system name. This field is required when using Networked Voice Mail.

Blank

TFTP Block Size

Sets the packet size (in bytes) of data transferred by the internal TFTP server to phones upgrading their firmware.

Block size is specified in multiples of 512; the maximum is 4096. Choose a smaller size only if you are experiencing TFTP download failures. The smaller the block size, the longer downloads take to complete.

4096

UK only - Standard for CLIP

This field is available only if the Country Variant in the License and Option Selection form is set to UK. Select "BT" to enable BT CLIP, or " ETSI" to enable Euro ONS CLASS.

BT CLIP is supported on peripheral cabinets only. Peripheral cabinets are not supported by the MiVoice Business system. ASUs and embedded analog support ETSI protocol only.

NOTE: System support for ETSI is restricted to support for class signalling between the first and second ring in an on-hook transmission configuration.

BT

Voice Encryption Enabled

Accept the default "Yes" to enable voice security. See Secure Call Indication for more information.

Select "No" to disable voice security. Changes apply to new calls only; calls in-progress are not affected. Changes to this setting do not require a system reboot. The setting in this field persists after system resets and upgrades.

See Voice Streaming Security for more information.

Yes

Voice/Video SRTP Encryption Enabled

Use this option to enable ("Yes") or disable ("No") Secure Real-time Protocol (SRTP) media encryption. See Secure Call Indication for more information.

If set to "No", while option Voice Encryption Enabled is set to "Yes", Mitel's Encryption solution (not SRTP) is used to provide media security.

If option Voice Encryption Enabled is set to "No", this option becomes inactive (grayed out) and no media security is applied to any calls.

See Voice Streaming Security for more information.

Yes